Grovefolk Terms and Conditions
ORDER TIMELINE:
Our company or one of our production partners handcrafts all products within 3 weeks.
Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made:
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 3 weeks to be created for you.
Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Rayon items – Hand wash or Machine wash gentle cycle, no bleach
* Hemp items – Hand wash or Machine wash gentle cycle, no bleach
* Bamboo items – Hand wash or Machine wash gentle cycle, no bleach
* Linen items – Hand wash or Machine wash gentle cycle, no bleach
Your product(s) can be damaged if:
* Washed with bleach. Rayon becomes delicate when wet, please use with care.
Size chart:
Please use our size chart to prevent errors in ordering.
Custom orders:
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders may have a lengthier processing time.
Ask us for details.
SHIPPING
Our company ships through the following carriers
* USPS, UPS, DHL Express
International shipping:
We happily support and love our international customers.
We ship all International products through DHL.
GroveFolk is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during the importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
Timeline
Selecting expedited shipping during checkout does not ensure faster processing time. Your product may still need 3 weeks to be created.
RETURNS:
Our policy lasts 30 days. If 30 days have gone by since your purchase ship date, unfortunately, we can’t offer you a refund or exchange.
Made to order items are exempt from being returned unless the product arrives defective. (This includes all Masks)
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account after 5 business days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@grovefolk.com
Sale items
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at info@grovefolk.com and request an RMA number.
Shipping
To return your product, you should contact us for an RMA number, upon receiving this number you will also get the shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.